Dr. Trinh’s General Policies and Regulations

Purpose and Scope of Application

This general policy and regulations are established to ensure that all clients and their pets receive the best possible care when using Dr. Trinh’s services. This policy applies to all services we provide, including surgery, medical treatment, and pet care.

Conditions of Service Use

• Clients need to ensure that their pets are brought to the clinic in a state ready for examination or treatment.
• Clients must provide complete and accurate medical information and pet’s medical history when requested.
• Dr. Trinh reserves the right to refuse service or cancel services if it is deemed that continuing treatment may endanger the pet or our staff.

Privacy Policy

• Personal and medical information of pets is collected and stored for the purpose of providing services and treatment.
• Dr. Trịnh is committed to protecting personal information and will not share this information with any unrelated third party without your consent.

Payment and Refund

• All services must be paid in full at the time of service unless otherwise agreed in advance.
• Dr. Trinh provides a clear refund policy for services that do not meet the requirements or quality as committed.

Incidents and Complaints

• Any complaints or incidents related to the service should be reported immediately to Dr. Trinh’s management for timely handling.
• Dr. Trinh is committed to handling all complaints fairly and transparently to ensure customer satisfaction.

Contact: For further information about our general policies and regulations or for assistance, please contact us through the communication channels provided on Dr. Trinh’s website.

• Website: https://drtrinh.vn/
• Address: No. 22, Street 54, Thao Dien, District 2, HCMC
• Hotline: 0329 044 078

This general policy and regulations aim to ensure that all clients and their pets receive high-quality and safe services when using Dr. Trinh’s services.