Dr. Trinh’s Return and Exchange Policy

Scope of Application

This return and exchange policy applies to all products and services related to pet care provided by Dr. Trinh, including but not limited to food, accessories, and non-surgical services.

Return and Exchange Conditions

• Products: Products can only be returned or exchanged if they are new, unused, in their original packaging, and accompanied by a proof of purchase.
• Services: For services, we only accept returns or exchanges in cases where the provided service does not meet the quality standards as committed.
• Return and Exchange Period: Customers can return or exchange products or file complaints about services within 7 days from the date of purchase or the date of service use.

Return and Exchange Process

• Contact Dr. Trinh: To request a return or exchange, you need to contact us via hotline or email with detailed information about the issue and your request.
• Confirmation and processing: Dr. Trinh’s team will review your request and provide specific instructions on how to return or get a refund.
• Return the product: If you need to return the product, you will be responsible for the shipping costs. The product must be carefully packaged to ensure it is not damaged during shipping.
• Refund: In the case of an accepted return or exchange, Dr. Trinh will refund you through the same payment method used for the original purchase. The refund process may take 5-10 business days, depending on the bank or payment gateway.
• Rejection of Return or Exchange: Dr. Trinh reserves the right to refuse a return or exchange request if the product or service does not meet the stated conditions or if the request is made outside the specified timeframe.

Contact: For further information about our return and exchange policy or for assistance, please contact us through the communication channels provided on Dr. Trinh’s website.

• Website: https://drtrinh.vn/
• Address: No. 22, Street 54, Thao Dien, District 2, HCMC
• Hotline: 0329 044 078

This return and exchange policy aims to ensure that Dr. Trinh’s customers are always satisfied with the products and services we provide, while maintaining high standards of service and transparency.